Frequently Asked Questions

We’ve compiled a list of the questions we get asked the most often. To jump to the section you’re most interested in, simply click on one of the links directly below.

If you need help related to the use of PocketConfidant, please check our support knowledge base.

What can PocketConfidant do for me?

PocketConfidant is a self-coaching technology that generates reflective and reflexive content for your people or your organization. The technology is provided through an API or a custom application to help you integrate the power of coaching questions in the flow of work and learning of your people and help them develop their competence in front of their situations (work, training or learning situations).

How does it work?

PocketConfidant is accessible through an API or a custom chat application that we can build for you. We built an intelligent language engine system so that during conversations it can help you take a step back from a challenging situation, and find a more useful or objective way to think about it. You will then be able to identify what is important for you and how to create a solution that fits with your desired outcome.

What PocketConfidant does not provide?

PocketConfidant does not provide therapy, counseling or advice, solutions, and tips. PocketConfidant doesn’t provide coaching as “mentoring,” or “counseling,” or “advising,” which are based on a narrow subject-matter expertise, but provides you experience to figure things out on your own and train yourself to become proactive, more focused, confident, creative, and efficient.

What do you mean by “self-paced”?

In Coaching conversations, you are the one who drives the rhythm and length of the dialog. As with a human coach, PocketConfidant only follows your progress, your topics and your speed; this is possible because of real-time adaptation to your speaking style.

What do you mean by “confidential”?

Coaching conversations respect an ethical and professional code of privacy and confidentiality. When working with organizations we make sure that confidentiality and safety is respected. You can learn more on our Trust page.

What kind of personal information is required?

Our technology doesn’t require any personal information at the moment. If it requires some, this is on the side of the client organization and we work with the client to insure good respect of GDPR.